Solution
WMI assumed responsibility for the client’s daily operations, with an emphasis on UAT for new features and supporting the PMO’s daily tasks. WMI works in close collaboration with other vendor teams to coordinate production releases. Prior to each release, WMI performs comprehensive testing in the UAT environment, providing feedback to ensure a smooth transition to production. This process improves communication between the development team and business stakeholders, minimizing production issues. Concurrently, the WMI team manages daily PMO tasks, ensuring partners receive accurate and timely monthly statements and payments for incentives earned through customer achievements, with payment volumes exceeding $1.5M monthly.
Project Outcomes
Improved Testing Accuracy
Enhanced Partner Satisfaction
Increased Operational Efficiency
Revenue Assurance
Challenge
The client’s team struggled with managing User Acceptance Testing (UAT) and meeting Service Level Agreements (SLAs) for monthly statements and lacked a dedicated testing team to oversee new programs, system updates, and reporting tools. The client’s fast-growing program added pressure to the Project Management Office (PMO) team, leading to delays and inaccuracies in statement distribution.
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